Privacy Policy

MediConnect Telemedicine ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telemedicine services.

This policy complies with the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and other applicable privacy laws.

Personal Information:

• Full name, date of birth, and contact information
• Government-issued identification numbers
• Insurance information and policy numbers
• Payment and billing information

Health Information:

• Medical history and current health conditions
• Symptoms, diagnoses, and treatment plans
• Medication prescriptions and allergies
• Laboratory test results and imaging reports

Technical Information:

• IP address, browser type, and device information
• Cookies and usage data
• Geolocation data (with your consent)

We use your information for the following purposes:

• To provide, maintain, and improve our telemedicine services
• To facilitate communication between you and healthcare providers
• To process payments and insurance claims
• To comply with legal and regulatory requirements
• To conduct research and analytics (de-identified data only)
• To send important notices and updates

We will never sell your personal health information to third parties.

We implement robust security measures to protect your information:

• End-to-end encryption for all data transmissions
• Secure servers with multi-factor authentication
• Regular security audits and penetration testing
• Role-based access controls for staff members
• Data minimization and retention policies

Despite these measures, no system is 100% secure. In the event of a data breach, we will notify affected individuals and regulatory authorities as required by law.